Refund Policy

At Run2Games, customer satisfaction is our priority. We are committed to providing a fair and transparent refund process for our users. Please review the following terms carefully:

1. 1. General Refund Eligibility:
   • Refunds are available for payments made up to 60 days after the transaction date.
   • Refund requests must comply with the refund policies outlined at the time of purchase.
2. 2. Digital Products:
   • For digital keys or downloads, refunds are only issued if the product key has not been revealed or activated.
   • Once a key or digital product has been accessed, refunds cannot be processed.
3. 3. Faulty Products:
   • If you receive a defective product, you must report the issue within 7 days of purchase for a resolution. After this period, refunds or replacements may not be guaranteed.
4. 4. Promotional and Discounted Items:
   • Refunds for items purchased during promotions or with discounts will be based on the promotional price paid at the time of purchase.
5. 5. Process for Refunds:
   • To initiate a refund request, please contact our support team through the “Contact Us” section on our website.
   • Refunds are processed using the original payment method. Processing times may vary based on the payment provider.
6. 6. Non-Refundable Items:
   • Refunds are not available for items explicitly marked as non-refundable at the time of purchase.
   • Games or products obtained through charity bundles or promotional giveaways are not eligible for refunds.

We reserve the right to modify this Refund Policy at any time. For any questions or concerns, please contact us through our customer service channels.